Refund Policy – CottBaby

Refund Policy

  • Refunds are accepted within 15 days of delivery. If past 15 days, unfortunately we can not issue a refund or exchange.
  • To qualify for a return, the item must be in the same package delivered in, same condition you received it, as well as unused.
  • Products currently in transit do not qualify for refund until delivered and shipped back to us.
  • There are certain situations where only partial refunds are granted (if applicable).

             -Any item not in its original condition.

             - Damaged or missing parts not due from our error.

  • Sale items that are returned will be refunded for the same amount as the sale price. Given that a receipt is provided.
  • We only replace items if they are defective or damaged. If an exchange is needed, email us at Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.